What our Customers say...


We used SERVPRO® of Hancock County for mold remediation services. We could not have been more impressed and satisfied with the knowledge of the staff, willingness to accommodate, and the finished product. They were understanding to our situation and their industry knowledge helped ease our concerns. There was absolutely no high pressure sales pitches. Their ability to provide concise answers and solutions ultimately sold us on the company and we are glad we chose them.

The gentlemen who worked with me during this stressful time were outstanding in every way. Eli was exceptionally efficient and profession. He was also understanding of the situation and compassionate to the loss memorabilia, etc. Casey was also very helpful and supportive of what had to be done. I would recommend.

I give a HUGE thank you to you all for the time and speed and work that was done!   Definitely appreciate everything and definitely will recommend you all to anyone who asks!! 

Everyone was very excellent in helping me. Thank you. Chase did an excellent job!

I would like to comment on the crew that worked at my house,
Chase Perkins and associate. They did a great job. I had a lot of mold and I was glad to get that problem taken care of by your crew. Thank you.

I wanted to express my sincerest thanks to Chase and crew for their level of professionalism, clean work and willingness to address my questions.  Also, they were super excellent in being accommodating to both of my kiddos who have specials needs to do what they could to lessen the impact to their routine/environment.  Please pass this note onto their management such that they can be recognized for outstanding customer service.

SERVPRO® of Hancock County responded quick and professionally to all my concerns.

From the office personnel to the field workers this team of people are very professional! I would highly recommend this company to anyone and everyone!!! They did a great job with our mold removal and clean up!! 5 stars for this team!! Thank you for this pleasant experience!!!

I think they did amazing. Chase’s team did amazing. I would recommend them to everyone. They were fun and entertaining all while being very professional. 

The crew did a great and thorough job. They were exceptionally responsive to my concerns and questions. Very patient, polite, and compassionate in a difficult situation. I would recommend them without reservation. Thank you, Chase and team!

SERVPRO® exceeded my expectations! Chase and his team did a thorough bathroom demo for us. Dealing with a frustrating and worrisome experience such as mold, I appreciated the courteous customer service and prompt work! Thank You!

Our thanks to everyone at SERVPRO® of Hancock County

Steve shared with us, "Chase Perkins is great to work with!"

Excellent customer service!!! Office people very friendly!

SERVPRO of Hancock County crew was very professional. Chase was excellent and offered great service. 

Thanks for your help getting this project done. The guy, Kasey who came was very nice and did the best he could. It’s drying more now and I think it did help. Was worth doing it. Take care! - Karen 

Thank you the staff made this awful process much easier they were polite and accommodating thank you!

The crew manger did an excellent job and we very knowledgeable. Furthermore, the crew was very professional and I would definitely highly recommend them !

Great service! Exceeded expectations.

After reading online reviews we were extremely concerned as far as SERVPRO handling our restoration. Our
anxiety was immediately alleviated. The crew was fantastic. Extremely polite, friendly, and knowledgeable. Chase
was awesome! Hope we never have to go through this again, but if we do we would not hesitate to use SERVPRO.

They did a great job for us and should the need arise, we will be sure to call them again.

Great workers, and company thank you for your help!

Angie and Kasey came in and were polite and friendly. They explained the process, walked me through what changes I would see, as well as what could happen in the fall with the first on of the furnace.
I would recommend their services to homeowners like myself who didn’t know ducts should be cleaned!

I would highly recommend SERVPRO to anyone that needs mold remediation. I found out I had a water leak and mold in my crawlspace late Friday afternoon. SERVPROwas called, within 30 mins Chase was calling me and told me he was getting a team together. Chase even called a plumber for me. The crew were amazing people that had exceptional knowledge of mold remediation. Angie was great at explaining everything she was doing. There were a few stressful moments with the insurance company, Chase and Angie were very consoling. They treated me like family! Thank you SERVPRO!!

Efficient and professional. They kept us informed as to what, why, and how things were done.

SERVPRO has done a fantastic job with the clean up of our flooded basement. Appreciate the promptness and attention to detail. Chase was wonderful, asking with his crew. 

I am satisfied with the service SERVPRO provided. The workers were friendly, knowledgeable, and explained everything they were going to do ahead of time. I would definitely recommend SERVPRO to anyone needing their kind of services. 

Angie and Braye were very professional and competent. Very good at what they do.

SERVPRO did a great job!

Rick Franks of SERVPRO in Ohio was a consummate professional on the remediation of my house that was water-damaged by Hurricane Harvey. He arrived on the property only one day after the neighborhood was accessible, worked up a detailed quote and started the project the very next day. His crew worked diligently and did a fine job. They were courteous and respectful of the traumatic situation, and worked long hours to complete the job quickly and thoroughly. On his own time, Rick returned 3-4 days after the job was finished to check on any mold growth. The before-and-after photos he took of the clean up process proved to be valuable for my insurance claim. In every aspect of the job, SERVPRO did an outstanding job!

The SERVPRO team was efficient, and they completed the job with great accuracy.

Chase and his crew were polite, fast and worked very hard! 5 stars!

We have used SERVPRO several times an have found them to be efficient and professional. The technicians are friendly and helpful. They answer questions and explain procedures as the clean up moves along. We were very happy with their work and would be glad to recommend them to anyone who needs their services. 

Scheduled a time for their free program ERP. Arrived right on time, knew their stuff, explored options with my business, was polite, and look forward to the final plan. 

SERVPRO has the best team in the area. Their technicians are courteous and very knowledgeable.

Both were friendly and pleasant.

Great work ethic, and very professional, fast service!!!

I think they did a very good and timely job. Angie is great and very knowledgeable. I am glad SERVPRO was available to come on short notice and re mediate my water problem quickly.  

We were happy to be involved in a great community event with SERVPRO!

Was at my home, and did a wonderful job cleaning after my fire.

I would recommend this team to anyone. Speedy service and they worked with my insurance.

This team cleaned up my water damage really quickly, and they were very professional. I will recommend them to my friends and family.

The SERVPRO team of Hancock County is very professional. The team members are polite and get the job done quickly.

The team there is the best of the best. Thanks for all of the hard work and team working together. Could not have asked for better service.

Everyone was so great and they did an amazing job!

Rick and his crew are very professional and hard working. Very prompt response to the flood damage in our church basement. Would recommend them to anyone that needs clean up done.

We've recently had some work done by SERVPRO of Hancock County. When we made the call, it was almost "after hours.'' yet the gentleman who I spoke with, Scott Stelzer took it upon himself to come out & take a look at what we needed. He reassured us that the company would do whatever it took to make things right for us & put our minds at ease. Scott's very respectful & knowledgeable & has gone above & beyond. He's also stayed in contact with us to answer any & all questions we've had. The crew he sent out was also very helpful, respectful & knowledgeable. I wouldn't hesitate at all to recommend SERVPRO of Hancock County. In fact, we've already recommended them to several of our friends & once we're settled in our new home, I'll make sure SERVPRO is the only company we call.

Great job!!! Very Great Service! Very Happy!

The crew did an excellent job today. This is why I call SERVPRO. Could not ask for anything better. Thanks

Thanks for all your help today you guys are awesome!

Good work and did a good job.

Scott and the crew cleaned two rental units for us. They cleaned carpets and disinfected all surfaces. We are very pleased with their work and it was done in a very timely manner. We would give them a 10 out of 10 rating. Scott also explained everything the crew was doing to us.

Scott and his crew did an excellent job, and it was completed in a timely manner.